How Mu Movie works

Creating and accessing an account

Create an account with your name, phone number and a password of at least 8 characters. An email address is optional. Each phone number and each email address can belong to one account only.

The same account works on this website and in the Mu Movie app: sign in with your phone number and password on either. An account can be signed in on up to 2 devices, and a browser counts as one. Devices are removed in the app under Profile > Devices.

You can change your name, phone number, email address and password on your Profile. Changing your password needs your current one. There is no self-service reset for a forgotten password yet, so contact support if you cannot sign in.

The 3-day free trial

A new account can watch movies and series free for 3 days, counted from the moment the account is created. Nothing needs to be switched on and no payment details are asked for.

The trial covers watching only. Downloads are not part of it. When it ends, watching needs a subscription.

Subscription plans and payments

Current plans and prices are on the Plans page. A plan gives a fixed number of days of access. Paying again while a plan is running adds the new days to the end of your current term. Plans are not renewed or charged automatically.

Payments are made on Pesapal's secure payment page. Your subscription starts when Pesapal confirms the payment to Mu Movie, not when you return to this website, so a payment can show as waiting for a short time. A subscription bought here works in the app, and one bought in the app works here.

Watching movies and series

Open a movie and choose Watch Now, or open a series and choose an episode. Watching needs you to be signed in, with a free trial or a subscription that has not ended. Movies you start here resume from where you stopped. Add a movie to My List to find it again here and in the app.

Downloads

Downloading is for accounts with an active subscription. It is not available during the free trial. On this website, Download saves the video file through your browser, which shows the progress and lets you pause, resume or retry it. Large files need enough free space and a steady connection, and some phone browsers save large videos unreliably.

A file saved by your browser is an ordinary video file on your device. It is not the app's offline library: this website does not manage it, list it or play it offline. For managed offline viewing, download in the Mu Movie app.

Account and subscription problems

If a page says your device limit is reached, remove a device in the app and sign in again. If a payment was taken but your subscription has not started, open the payment from your Profile to check it again, and quote its reference to support if it stays waiting. If your account is suspended you will be told when you sign in.

You can delete your account at any time.

Contacting support

Mu Movie is operated by Xerot Technologies. Send us a message from the Contact Us page and we will reply by email.

You can also email us at support@mumovies.com or xerottechnologies@gmail.com.